UdayBharat Mart – Vendor Terms & Conditions

UdayBharat Mart – Vendor Terms & Conditions

Legally binding marketplace vendor agreement between No Data ("UdayBharat Mart", "Platform", "we", "us") and you ("Vendor", "you").

Version
2.0
Effective Date
06 November 2025
Jurisdiction
Varanasi India
Contact
support@udaybharatmart.com
Grievance Officer
Ashutosh Shukla
Read carefully: By clicking "Accept", you agree to these Terms, our Policies and Schedules referenced below. You confirm you have read, understood, and are authorised to bind your business.

1. Definitions

"Agreement" means these Terms & Conditions including Schedules and Policies referenced herein. "Platform" means the UdayBharat Mart marketplace, apps, and related services operated by No Data from No Data. "Vendor" means the person/entity that lists Products and sells to End-Customers via the Platform. "Products" include all goods/services you list. "Orders" means purchase orders placed by End-Customers. "Fees" includes commissions, service fees, logistics charges, penalties and any applicable taxes. "Policies" means Platform rules published and updated from time to time.

2. Acceptance; Click-Wrap Consent

You accept this Agreement by clicking "Accept". We maintain electronic records (IP address, timestamp, device data, version). You agree electronic acceptance is equivalent to a signed written contract under the Information Technology Act, 2000.

3. Eligibility; Onboarding

  • You must provide accurate KYC and tax details (PAN, GSTIN, IEC if applicable), proof of business, bank account, and contact information; you authorise verification with issuing authorities and credit bureaus.
  • You warrant you have full authority to bind the Vendor and that your listings comply with Indian laws including Consumer Protection Act 2019, Legal Metrology Act/Rules, Drugs & Cosmetics rules (if applicable), FSSAI (for food), BIS/BEE where required, and any local/state permits.
  • We may approve/reject/suspend onboarding at our sole discretion.

4. Relationship; Marketplace Role

We act as an intermediary marketplace facilitating listing, discovery, order processing, payment collection and optional logistics. We are not the seller of record for Vendor-fulfilled Products unless expressly stated. You remain solely responsible for Products, statutory compliance, invoicing (where applicable), after-sales, and warranties.

5. Listing & Content Control

  • You must ensure listings are accurate, lawful, complete and include mandatory declarations (MRP, net quantity, packer/manufacturer details, FSSAI/BIS/BEE numbers, expiry/manufacture date, warranty terms, country of origin, HSN, GST rate).
  • We may edit, reformat, translate, reclassify, de-duplicate, or remove listings; control placements, search ranking, visibility, and merchandising at our sole discretion.
  • You grant us a worldwide, royalty-free licence to use your trademarks, images, descriptions, and catalog data for listing, ads, offers, PR, and platform improvement.
  • You must not upload unlawful/defamatory/counterfeit/infringing content or use third-party IP without licence. You remain liable for all content provided by you.

6. Prohibited & Restricted Products

You shall not list Products in Schedule C (Prohibited/Restricted). If any listing violates law or policy, we may remove it, cancel Orders, and levy penalties/indemnities.

7. Pricing, Promotions & Discounts

  • You control the listed price (subject to law). We may run Platform-funded or Vendor-funded promotions. For Vendor-funded offers, your consent may be obtained via dashboard controls or commercial terms.
  • To protect customer experience, we may cap/min/max prices, require price parity with your other channels, and suspend inflated/abusive pricing.
  • You authorise us to apply Platform coupons and cashbacks. Unless expressly Platform-funded, promotional reductions are deducted from your settlement.

8. Inventory, Fulfilment & SLAs

You must maintain accurate stock and meet the service levels in Schedule A. Models:

  • Vendor-Fulfilled: You pick/pack/ship using approved labels and hand over to an approved carrier within T+1 business day (unless otherwise agreed).
  • UBM Fulfilled (Optional): You send stock to our facility; we store, pack, ship, manage returns. Storage/fulfilment fees apply (see Schedule B).

Failure to meet SLAs may attract penalties, reduced visibility, order throttling, or suspension.

9. Returns, Cancellations & After-Sales

  • Customer return windows per category are defined in Schedule A. You shall honour no-questions returns where applicable and manufacturer warranty processes.
  • Where return is due to your fault (wrong/defective/damaged/missing), you bear two-way logistics and refund. For remorse returns (where allowed), policy in Schedule A applies.
  • You must process refunds/replacements within the timelines in Schedule A. We may auto-authorise refunds for customer trust and deduct from your settlement.
  • We may refurbish or liquidate unclaimed/abandoned returns after notice, netting proceeds against your dues.

10. Payments, Settlements, Reserves

  • We collect customer payments on your behalf. Settlements are made to your bank per cycle (e.g., T+2/T+7) net of Fees, returns, chargebacks, penalties, and taxes.
  • We may maintain a rolling reserve/withhold amounts if (a) dispute/chargeback risk increases, (b) performance drops below thresholds, (c) fraud/complaints spike, (d) regulatory directions require.
  • You authorise set-off against any amounts payable by you to us (cross-entity set-off within our group permitted).
  • Tax: You are responsible for GST compliance, e-invoicing where applicable, and accurate HSN/GST rate mapping. TCS/TDS may be collected as per law.

11. Fees & Penalties

Fees and penalties are outlined in Schedule B and may be updated by notice. We may deduct Fees/penalties from settlement or invoice you separately.

12. Chargebacks, Fraud & Counterfeit

  • You are liable for fraud arising from your actions/omissions (counterfeit, description mismatch, empty box, used/expired items, serial number tampering).
  • On credible reports of counterfeit/infringement, we may immediately delist Products, hold settlements, and share information with rights-holders/law enforcement.

13. Compliance & Audit Rights

  • You must comply with all applicable laws (consumer, product safety, FSSAI, Legal Metrology, drugs/cosmetics, electrical safety, customs, environment/E-waste, labelling, advertising, and state-specific licences).
  • We may audit your facilities, processes, records (on reasonable notice) and require corrective actions, certifications, or third-party lab tests at your cost where non-compliance is found.
  • You will maintain and provide invoices, batch/lot/serial data, and traceability records for 8 years or longer if law requires.

14. Data, Privacy & Communications

  • You may use customer personal data solely to fulfil Orders and after-sales. No off-platform marketing/spam/retargeting. On our request, you must delete such data (except where law requires retention).
  • We may process Vendor data and performance metrics to operate and improve the Platform, including analytics and risk scoring.
  • You consent to receive operational, legal, and marketing communications from us.
By accepting, you acknowledge that electronic acceptance is legally binding under the Information Technology Act, 2000.